Emtek Old Town Clear Knob
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Product Information
Manufacture Information
Tools and Resources
Shipping & Returns
Domestic Shipping Policy
Order Processing Time
All orders can be processed within 1-2 business days, although we do our best to process orders the same day if received prior to 11 AM pacific standard time. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Time
All orders are shipped standard Ground unless an expedited option is chosen at check out. Typical ground shipping time is 1-5 days depending on shipping destination. Shipping time displayed at checkout is intended to be an estimate and not guaranteed. Please allow adequate time between ordering and when you need your hardware.
Disclaimer & NYH Warranty
Finish Disclaimer
At New York Hardware, we strive to provide decorative hardware that meets our customers' expectations. However, due to manufacturing processes, variations in finish may occur. These variations are inherent to the production process and are not considered defects.
· Variations in color, texture, or patina are normal and may occur due to differences in manufacturing batches, lighting, or material composition.
Finish samples and product images are for reference only and may not be an exact match to the final product received.
Claims for Defective or Damaged Items
All claims regarding defective or damaged items must be reported within 3 days of receipt of the order.
To submit a claim, please provide:
Order number
Clear photos of the item(s) in question
A brief description of the issue
Claims submitted after the 3-day window will not be eligible for replacement or refund.
Warranty Disclaimer
New York Hardware does not offer any type of warranty on the products we sell. All warranties or guarantees are limited to those offered by the manufacturer. Any warranty claims must be handled directly with the manufacturer. While we are happy to assist in facilitating communication with the manufacturer, we are not responsible for warranty coverage, approval, or resolution.
By placing an order with New York Hardware, you acknowledge and accept these terms. If you have any questions about manufacturer warranty policies or product finishes prior to purchasing, please contact us for assistance.
Customer Service
Have a question? Our highly rated customer service team will happily answer whatever questions you have within 24 hours!
To get in touch, use our live chat or contact us via phone or email.
800-636-3417 shop@nyhardware.com