Frequently Asked Questions
What should I do if an item is not shown on the website?
If you don’t see a product listed on our website, we can likely order it through our showroom. Not all items are featured online, so please contact us at shop@nyhardware.com and a member of our team will be happy to assist you.
Please note: While our website features over 100,000 SKUs, our showroom has access to millions of products. If it’s hardware, we have it.
Where is New York Hardware located?
Even though our name says “New York,” we’ve always been based right here in Costa Mesa, California. Our showroom has been serving the design community for decades, and our team of hardware experts would love to help with your next project.
Fun fact: The name New York Hardware came from a vintage sign that the original owner, Scott Sarkisian, discovered reading “NEW YORK HDW & FURN CO.” The sign stuck — and so did the name!
How long will my order take?
It depends on what you order:
- In-stock items ship quickly.
- Made-to-order items take longer since they’re handcrafted just for you.
You can find an estimated delivery date on each product page. These are estimates (not guarantees), but if there’s a delay, we’ll keep you updated.
What’s your return policy?
We want you to love your hardware! If something doesn’t work out:
- You can request a return within 30 days of purchase.
- Items must be unused, in their original packaging, and in the same condition you received them.
- Email us at returns@nyhardware.com first so we can issue you a Return Authorization (RGA) and walk you through the steps.
A few things to know:
- Custom & made-to-order items can’t be returned.
- Final sale items are not eligible for return or exchange.
- Returns may have a restocking fee (up to 35%) depending on the manufacturer.
Can I exchange an item?
Yes! If you need to swap it for the same item, email us at shop@nyhardware.com, and we’ll help.
How do refunds work?
Once we receive and inspect your return, we’ll email you to confirm if it’s approved.
- Approved refunds are processed back to your original payment method within 5–7 business days.
- Please note that shipping costs are non-refundable, and return shipping will be deducted from your refund.
Who pays for return shipping?
Customers are responsible for return shipping costs.
If your item is over $75, we recommend using a trackable shipping service or adding shipping insurance for peace of mind.
Important: Please don’t send items directly to the manufacturer without our instructions. Items returned without an RGA number can’t be refunded.